Questions & answersसवाल-जवाब
सवाल-जवाबOrdering & paymentऑर्डर और भुगतान
ऑर्डर और भुगतानHow do I order?
Add products to your cart on this website, fill in your name, area, address, preferred delivery time and payment (UPI or cash on delivery), and tap "Send order on WhatsApp". WhatsApp opens with your order already typed out. Just press send, and we'll reply to confirm. You can also message us directly on WhatsApp at +91 85720 41115.
Can I pay online on the website?
No, there's no online payment on the website. In the cart you choose UPI or cash on delivery, and that choice is included in the WhatsApp order. We confirm the order with you there.
What do you sell?
Cold pressed oils (black mustard, yellow mustard, groundnut, sesame and coconut), small dropper bottles (black mustard, almond, sesame and coconut oil), and four raw honeys (wild forest, mustard, eucalyptus and jamun).
Is my order confirmed as soon as I send the WhatsApp message?
Your order is confirmed once we reply on WhatsApp. We'll check availability and confirm the delivery time and payment with you.
Do you sell spices?
Not yet. Right now it's oils and honey only.
Deliveryडिलीवरी
डिलीवरीWhere do you deliver?
Within Tricity only: Mohali, Chandigarh, Zirakpur, Panchkula and Kharar.
How much is delivery?
Delivery is ₹200 in Mohali, Chandigarh, Zirakpur, Panchkula and Kharar.
I live outside Tricity. Can I order?
At the moment we only deliver within Mohali, Chandigarh, Zirakpur, Panchkula and Kharar.
Products & storageउत्पाद और भंडारण
उत्पाद और भंडारणWhat does "cold pressed" mean?
The oil is pressed out of the seeds mechanically, without adding heat. It keeps the natural aroma and taste of the seed.
Is your honey raw?
Yes, all four of our honeys are raw honey.
My honey has gone thick and grainy. Is something wrong?
No. Natural honey can crystallise over time, and mustard honey does it especially quickly. To soften it, stand the closed jar in warm (not boiling) water for a while.
My coconut oil has turned solid.
That's normal. Coconut oil goes solid below about 24 °C. Stand the bottle in warm water for a few minutes. Please don't heat the glass bottle directly on a flame.
Why glass bottles?
Our oils are packed in glass. Glass keeps the taste clean and can be washed and reused at home.
Still have a question?
Message us on WhatsApp. We're happy to help.
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